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EdTech, video collaboration, AI-driven coaching, startup
Mirror Talk
User Interviews
Introduction
We envisioned creating engaging, reflective experiences for students while fostering a level of trust and connection between teachers and learners that has never been achieved before, all through innovative AI-driven design and exceptional user engagement.
As the Senior Product Designer, I was responsible for shaping the end-to-end design of the MirrorTalk app, enhancing its visual experience, and co-developing a scalable design system with engineering.
Challenge
Problem Statement
Traditional reflective practices are time-consuming, generic, and disengaging for students, leaving teachers with little actionable feedback to improve learning outcomes.
These challenges limit the potential for meaningful growth and adaptation in the classroom.
Our goal
To create a solution that simplifies the reflection process, engages students in a fun and meaningful way, and provides teachers with personalized insights to enhance their teaching strategies.
Hypothesis
We hypothesized that designing an
AI-powered reflection flow with a friendly, approachable character and personalized prompts would increase student engagement and task completion rates.
Additionally, we believed that the insights gathered would empower teachers to better support their students’ learning.
Solution
Mirror combines AI technology
with thoughtful design to…
One
generate personalized reflection questions tailored to user needs.
Two
incorporate friendly, engaging characters to make reflection fun and approachable.
Three
build a scalable design system for seamless cross-platform integration.
Step by step
Process
We began by understanding the needs of educators and students through:
User Interviews
Step 5
Iterative Development
& Collaboration
Testing:
• Conducted multiple usability tests with educators and students.
• Adjusted animations and workflows to balance engagement and usability.
Collaboration:
• Co-develop a design system ensuring consistency across platforms.
• Integrate AI features seamlessly into the user interface.
Worked closely with engineers and the head of product.
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Results
Mirror’s implementation led to transformative outcomes:
45%
increase
in daily reflection
activities among
students.
30%
improvements
in reflective
task completion
rates.
Higher
engagement
Kids interacted with Blob an average of 3.2 times per session.
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Case Examples
At some schools across the USA:
A student named John struggled with reflection tasks. With Blob’s personalized guidance, John’s reflective essays improved by
40% over a semester.
Teachers reported using Mirror insights to adapt lesson plans, resulting in more dynamic and responsive classrooms.
Reflection and Learnings
Designing for Mirror taught me:
We began by understanding the needs of educators and students through:
One
The importance of aligning advanced AI capabilities with human-centered design.
Two
How simplicity in character design can amplify user engagement across diverse audiences.
Three
The value of iterative testing and real-world feedback in shaping impactful products.
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Testimonials
Mirror by Swivl
Conclusion
Mirror by Swivl revolutionizes reflective practices in education, blending AI-powered insights with thoughtful, user-centered design. Its success demonstrates the transformative power of collaboration, creativity, and continuous improvement.
User Interviews
