EdTech, Cross-platform, AI-driven coaching, Startup
Introduction
We envisioned creating engaging, reflective experiences for students while fostering a level of trust and connection between teachers and learners that has never been achieved before, all through innovative AI-driven design and exceptional user engagement.
As the Senior Product Designer,
I was responsible for shaping the end-to-end design of the MirrorTalk app, enhancing its visual experience, and co-developing a scalable design system with engineering.
Problem
Traditional reflective practices are time-consuming, generic, and disengaging for students, leaving teachers with little actionable feedback to improve learning outcomes. These challenges limit the potential for meaningful growth and adaptation in the classroom.
Hypothesis
We hypothesized that designing an AI-powered reflection flow with a friendly, approachable character and personalized prompts would increase student engagement and task completion rates.
Additionally, we believed that the insights gathered would empower teachers to better support their students’ learning.
Solution
Mirror combines AI technology
with thoughtful design to…
One
generate personalized reflection questions tailored to user needs.
Two
incorporate friendly, engaging characters to make reflection fun and approachable.
Three
build a scalable design system for seamless cross-platform integration.
Step by step
Process
We began by understanding the needs of educators and students through:
User Interviews
Step 1
Research & Insights
We began by understanding the needs of educators and students through:
Step 1
Research & Insights
We began by understanding the needs of educators and students through:
Step 2 - Character Concepts
Design Exploration
Objective: Create a character that fosters trust and engagement while remaining simple enough to avoid distractions.
Step 2 - Character Concepts
Design Exploration
Objective: Create a character that fosters trust and engagement while remaining simple enough to avoid distractions.
Step 3 - Engaging Kids
Prototyping & Storyboarding
Objective: Make reflection enjoyable and interactive, especially for younger users.
Step 3 - Engaging Kids
Prototyping & Storyboarding
Objective: Make reflection enjoyable and interactive, especially for younger users.
Step 4 - Real-World Feedback
Conference Engagement
A ISTE, we showcased Mirror to educators and industry professionals.
Step 4 - Real-World Feedback
Conference Engagement
A ISTE, we showcased Mirror to educators and industry professionals.
Step 5
Iterative Development
& Collaboration
Testing:
• Conducted multiple usability tests with educators and students.
• Adjusted animations and workflows to balance engagement and usability.
Collaboration:
• Co-develop a design system ensuring consistency across platforms.
• Integrate AI features seamlessly into the user interface.
Worked closely with engineers and the head of product.
Happy to share our
Results
Mirror’s implementation led to transformative outcomes:
45%
increase
in daily reflection
activities among
students.
30%
improvements
in reflective
task completion
rates.
Higher
engagement
Kids interacted with Blob an average of 3.2 times per session.
Happy to share our
Case Examples
At some schools across the USA:
A student named John struggled with reflection tasks. With Blob’s personalized guidance, John’s reflective essays improved by
40% over a semester.
Teachers reported using Mirror insights to adapt lesson plans, resulting in more dynamic and responsive classrooms.
Reflection and Learnings
Designing for Mirror taught me:
We began by understanding the needs of educators and students through:
One
The importance of aligning advanced AI capabilities with human-centered design.
Two
How simplicity in character design can amplify user engagement across diverse audiences.
Three
The value of iterative testing and real-world feedback in shaping impactful products.
Happy to hear
Testimonials
“Mirror has transformed the way I approach teaching. The personalized feedback helps me understand my students better and tailor lessons to meet their needs.”
Jane Doe, High School Teacher
“Mirror has transformed the way I approach teaching. The personalized feedback helps me understand my students better and tailor lessons to meet their needs.”
Jane Doe, High School Teacher
“Blob makes reflection so much more fun. It’s like I have a buddy helping me think through stuff!”
Emma Smith, Student
“Blob makes reflection so much more fun. It’s like I have a buddy helping me think through stuff!”
Emma Smith, Student
Mirror by Swivl
Conclusion
Mirror by Swivl revolutionizes reflective practices in education, blending AI-powered insights with thoughtful, user-centered design. Its success demonstrates the transformative power of collaboration, creativity, and continuous improvement.
User Interviews
